Contact Us
Got a question about one of our reviews, a suggestion for a platform we should look at, or a concern you'd like to raise? This is the right place. The team behind Sweepstakes Casino reads every message and aims to respond within 48 hours on business days.
Reach Us by Email
The quickest way to get a response is by emailing us directly at [email protected]. Whether your message is a short note or a detailed query, we treat every one the same way — carefully and without a form letter in sight.
What We Can Help With
- Review questions — if something in one of our write-ups looks out of date or needs clarification, let us know and we will verify it.
- Platform suggestions — spotted a sweepstakes casino we haven't covered yet? We're always researching new options and reader tips are genuinely useful.
- Corrections and complaints — accuracy matters to us. If you believe a fact on the site is wrong, tell us what it is and where you found it, and we will look into it promptly.
- Responsible play concerns — if you or someone you know needs support with gaming habits, visit our responsible gambling resources for guidance and helpline information. You can also email us and we will point you in the right direction.
- Commercial and partnership enquiries — if you represent a sweepstakes platform and want to discuss how we work, use the same email address and mark your subject line accordingly.
A Note on Our Editorial Independence
Sweepstakes Casino is an independent comparison site. Our rankings and write-ups are based on editorial research — we review platforms against criteria including redemption processes, game variety, welcome offers and terms transparency. Some of the operators we feature have a commercial relationship with the site, meaning we may earn a commission if a reader visits them through our links. That relationship does not determine rankings or editorial assessments. For full details, see our terms and conditions and our about us page.
Reader Feedback
Your experience with any platform we cover is genuinely valuable to us. If you've gone through a redemption process, tried a welcome offer, or run into difficulties with identity verification, we want to hear about it — the detail helps us keep our assessments current and useful for the next reader making the same decision.
Feedback does not have to be a complaint. If a platform handled something well, that's worth knowing too. Email us at [email protected] with the platform name, what happened, and when, and we will factor it into our ongoing research.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| General questions and review feedback | Within 48 hours |
| Corrections and factual disputes | Within 48 hours; investigation may take longer |
| Responsible play referrals | Same business day where possible |
| Commercial and partnership enquiries | Within 5 business days |
We do not operate a live chat service. Email is the only guaranteed channel, and it is monitored every business day.
Before You Write — Quick Answers
Some questions come up often enough that we've addressed them in detail elsewhere on the site:
- How do sweepstakes casinos work? — the dual-currency model, free entry options and redemption process are explained across our platform reviews. Availability varies by state, and some states restrict or prohibit sweepstakes casinos entirely, so always check an operator's terms for your location.
- Is there a no purchase necessary option? — yes, legitimate sweepstakes platforms offer an alternative method of entry (AMOE), typically a mail-in request. You are never required to buy coin packages to participate.
- Are prizes taxable? — redeemed prizes may be subject to federal and state tax obligations. Keep records of any redemptions and consult official tax guidance if you are unsure of your position.
- Responsible play support — if gaming is becoming a concern, our responsible gambling page lists resources and support organisations available to US players.